After Sales Support (1st Level) - Santarém

• Join a high reputable multinational company - Global Business Services
• After Sales - Support customers and service partners - English Speaker

Sobre o nosso cliente

Schmitz Cargobull is a leading manufacturer of trailers and semi-trailers based in Germany. The company specialises in the production of various types of transport equipment, including refrigerated trailers, curtain-sided trailers, and box trailers. Founded in 1892, Schmitz Cargobull has established a strong reputation for quality, innovation, and engineering excellence in the logistics and transportation industry.

Descrição

Responsibilities

• Support customers and service partners for all systems related issues, as well certificates management and supporting projects from Cargobull PartnerConnect
• Process and follow up tickets through Cargobull PartnerConnect
• Coordinate information exchange between all stakeholders
• Identify recurring issues and suggest improvements to existing processes
• Communicate with stakeholders, if it's necessary
• Provide email and phone support to stakeholders regarding Telematics when needed
• Support 2nd Level Aftersales Support when required

Perfil ideal

Profile

• Higher education or vocational training in Business Administration, Customer Service, Languages or a related field
• Professional experience in customer support, back office or technical support or environments (up to 2 years)
• Fluency in English (spoken and written)
• Additional languages are considered an advantage
• Good knowledge of Microsoft Office applications
• Strong customer orientation and communication skills
• Analytical and structured approach to problem solving
• Ability to work independently while collaborating with international teams
• Reliable and proactive working style

Vantagens

What we offer

• Permanent employment contract
• Hybrid Working model
• Structured onboarding and role-specific training
• Opportunity to further develop technical and customer support expertise
• Exposure to international projects and collaboration with multiple European markets
• Continuous learning and professional development opportunities
• International and multicultural working environment
• Career progression opportunities within a growing Shared Service Center
• Health insurance
• Modern workplace with parking facilities and bike charging station
• Possibility of transfer between Santarém train stain and the office