Application Functional Support

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We are looking for a Application Functional Support!

Responsibilities:

• Provide technical and functional support for production applications used by Back Office and Development teams across the group region.
• Manage incidents and troubleshoot technical and functional issues related to applications and their interconnected systems.
• Analyse ongoing and new issues, identify root causes and coordinate their resolution with relevant teams.
• Perform testing and validation activities in UAT environments.
• Collaborate with Back Office, Development, IT, Production and Accounting teams to improve system functionality, user experience and operational processes.
• Act as a bridge between functional end-users and technical teams.
• Identify opportunities to automate processes and reduce repetitive manual tasks.
• Maintain and update support documentation and prepare user guides.
• Collaborate with project and development teams to identify application bugs and implement corrective solutions.
• Contribute to the stability and reliability of the production environment.

Requirements:

• Knowledge of Financial Markets, particularly financial products, cash flows and securities.
• Understanding of financial and accounting processes.
• IT knowledge, particularly SQL and UNIX.
• Experience in incident management and application support.
• Knowledge of ITIL practices.
• Familiarity with ServiceNow or similar ticketing systems.
• Experience analysing application issues and performing UAT testing.
• Strong communication skills, both written and verbal.
• Excellent teamwork and collaboration skills.
• Strong analytical and problem-solving abilities.
• High attention to detail and accuracy.
• Ability to learn quickly and work effectively in a demanding production environment.
• Good command of English.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously. Find with us the right opportunity to grow!

What you can expect from us:

• Long-term projects with national and international context (if applicable).
• Opportunities to grow technically and professionally.
• A people-first culture, focused on transparency and trust.
• Teams that value ownership, collaboration and stability.

If you’re interested in this opportunity, please send your CV to , with the “CA/FunctionalApplicationSupportAnalyst” . Thank you! :)

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.