Back Office Agent – Fluent in German – All genders– Oporto or Lisbon – Open Ended Contract – Hybrid

Join us at BNP PARIBAS CARDIF SUPPORT, At our European Service Center - Cardif Support, based in both Porto and Lisbon, Portugal, we're a vibrant hub of over 600 multicultural professionals speaking more than 11 languages!

Our goal? To deliver the highest level of service, reliability, and efficiency to our clients, both internal and external, by offering diverse processes and services aligned with the insurance industry's best practices.

Ready to kick off your next professional chapter with us? Become our new German Back Office Agent ( All genders) based in Porto or Lisbon BE PART OF OUR DYNAMIC TEAM This Team based in Porto was created to extend the operations of our Client, ICARE, to the European market. ICARE is leader in the French market for automotive mobility and fleet services, supporting its European operations through our platform.

Today German and Italian are our main markets, but we have already started the operation in Spain, Portugal and Check Republic.

Our main activities include managing vehicle service, maintenance and extended service contracts, handling authorization requests and costumer support requests for multiple products, operating across different countries and regions, all from the same platform and location.

YOUR FUTURE MISSIONS Your Key Responsibilities Will Be

• Manage automotive claim repair following contract coverage,
• Check the admissibility of requests,
• Contact by phone all departments needed,
• Ensure compliance with established standards of quality, security and control operations and risk management as defined in the working procedures,
• Communicate case outcomes and next steps to customers and/or business partners,
• Ensure administrative support.

READY TO MAKE AN IMPACT? HERE’S WHAT WE’RE LOOKING FOR:

• Education or university degree in: Business Administration/Business Management; Insurance or banking; Public administration,
• Automotive knowledge is a plus,
• Good knowledge of the IT tools and applications used by the team as per the job requirements,
• Good communication skills, both verbal and written,
• Continuous pursuit of customer satisfaction,
• Striving for very high quality results,
• German fluent,
• Good written English.

WHAT’S IN IT FOR YOU? In addition to our attractive salary, here’s a glimpse of what you can expect from us:

• Generous Perks: Enjoy meal, child and monthly flexible benefits allowances as part of our comprehensive benefits package.
• Comprehensive Coverage: Rest easy with our top-notch insurance package. You’ll have health insurance, applicable to your spouse and descendants as well as life insurance.
• Flexibility Redefined: Embrace our hybrid working model for a perfect balance of commitment and personal flexibility.
• Endless and tailored Professional Growth: Fuel your career aspirations with continuous development opportunities on both local and global scales
• Vibrant Work Environment: Immerse yourself in our modern amenities, including zen rooms, free language courses, and diverse company events.
• Culture of Care: Be part of a multicultural environment that prioritizes employee wellbeing and professional growth.

DIVERSITY AND INCLUSION ARE IMPORTANT TO US! BNP Paribas Cardif is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to on the society we live in, while keeping with the image of our clients. CAN WE COUNT ON YOU? If you're ready to shape the future of insurance and your profile aligns with our vision, send us your application with CV, cover letter, and Certificate of Studies. We look forward to welcoming you to our team!

Note: Only complete applications with all the required documentation will be considered.