Buyer Claim Support Assistant - German Speaker (M/F/X)

Passionate about the automotive industry? Fluent in German and English? If you have a sharp eye for detail, a cool head under pressure, and a passion for resolving complex challenges, this is your stage.

We are seeking a Buyer Claim Support Specialist to join a fast-growing pioneer in online automotive auctions.

In this role, you are not just handling support contacts —you are the trusted mediator ensuring fairness, integrity, and satisfaction across every transaction.

responsabilidades chave

Your role:

• managing incoming claims submitted by customers who have purchased vehicles internationally;
  
• assessing claims submitted by individual buyers for eligibility, using internal resources and evidence provided by buyers;
  
• monitoring open claims that require additional information to reach a resolution (such as missing details from buyers or supplementary information from the selling country);
  
• overseeing cases scheduled for closure that involve payment to the buyer or necessitate final settlement;
  
• furnishing comprehensive responses to buyers regarding case resolutions, based on evidence and internal evaluations performed during the claims assessment;
  
• communication with buyers will primarily occur via email;
  
• ensuring all aforementioned tasks are executed and monitored in a prompt manner, upholding commitments and deadlines.
  
  

  competências

  Your skills:
  

  
  
  • high school diploma (mandatory);
    
  • call center experience (mandatory);
    
  • fluent level of German (C2 level or Native);
    
  • advanced English (C1);
    
  • resilience and commitment to the project;
    
  • customer focus;
    
  • customer orientation,
    
    

    principais benefícios

    What do we have to offer you?
    

    
    
    • Contract directly with client (4 years, 90 days trial period)
      
    • Schedule: Monday to Friday - 8am to 5pm (Dutch bank holidays)
      
    • Weekends off
      
    • Base salary of 1600€/gross per month
      
    • Meal allowance of 7€ per day worked (no meal allowance card)
      
    • Quarterly performance bonus (3-month incentive periods, dependent on approval each cycle)
      
    • Private healthcare
      
    • Hybrid model of work: first month on site (Avenida da Liberdade) (after that: one week 3 days at the
      office, second week: 2 days at the office)
      
      

      Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
      If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.
      

      
      

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