Chief Global Support & AI Transformation Lead

Cloudbeds is seeking a Head of Global Customer Support to lead our remote, worldwide team and transform reactive support into proactive partnership. You will own queue health, response quality, and agent wellbeing, leveraging AI at scale while maintaining a human customer experience. With 8+ years in customer support and at least 4 years leading managers, you will scale a high-volume function across regions, drive first contact resolution, and align with Product, Onboarding, and Account