Coffee Specialist - Dutch Speaker

Locations: Lisbon or Braga

Work Model: Full-time; 100% remote or hybrid (remote work after initial training period)

Languages: Dutch C1/C2 (mandatory), English B2

Position Summary:

We are seeking a talented Customer Service Specialist for the retail sector. In this role, you will be the first point of contact for customers, delivering tailored solutions, advising on products and services, and ensuring a seamless, positive customer experience. Efficient complaint management and first-contact resolution are key priorities.

Your day-to-day:

• Welcome and engage customers, identifying needs for personalized solutions
• Advise on a wide range of products and services, supporting informed decisions
• Showcase product offerings by highlighting features and benefits
• Drive high-quality experience by resolving requests and issues at first contact
• Enhance customer satisfaction with every interaction
• Manage complaints empathetically and efficiently, turning feedback into improvement opportunities

Requirements:

• 1–2 years’ experience in customer-facing roles
• Proficient in Microsoft Office tools (Outlook, PowerPoint, Excel)
• C1/C2 level in Dutch; English B2
• Proactive attitude, eagerness to learn, and collaborative team spirit

What We Offer:

• Under Directiva (EU) 2023/970, the starting base salary for this position ranges from 1200€ to 1400€;
• Specialized development in shared services for the retail sector;
• Diverse, multicultural team environment;
• Flexible benefits (health insurance, gym, professional training, etc.);
• Extensive e-learning and training opportunities.

Apply now!

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A Gi Group promove a igualdade de oportunidades, diversidade, inclusão e transparência remuneratória, assegurando processos de recrutamento e seleção não discriminatórios, em conformidade com a legislação nacional aplicável e com os princípios da Diretiva UE sobre Transparência Salarial