Collections Agent

• International and multicultural work environment
• Professional growth and learning opportunities

Sobre o nosso cliente

Global logistics company and part of a leading international transport group. Its Portugal Global Services Center supports worldwide operations, offering an international and collaborative environment focused on growth and career development.

Descrição

• Manage and monitor a portfolio of customers within an international business environment;
• Proactively follow up on outstanding balances and ensure payments are received within the agreed terms;
• Act as a point of contact for customer queries and complaints, coordinating their resolution with the appropriate subsidiaries;
• Contact customers by phone and email to clarify open items and collect missing financial or accounting information;
• Communicate the subsidiaries' position clearly and professionally, maintaining a diplomatic and solution-oriented approach;
• Register and maintain accurate records of customer interactions, requests and complaints;
• Monitor customer accounts and identify potential payment or account-related issues;
• Investigate outstanding matters and propose appropriate solutions in collaboration with the relevant teams;
• Build and maintain effective relationships with customers, subsidiaries and internal SSC teams;
• Contribute to smooth communication and cooperation between all parties involved in the collection process.

Perfil ideal

• Bachelor's degree in Accounting, Finance or a related field;
• Minimum 2 years of experience in Collections or a comparable finance position;
• Fluency in English;
• Advanced Excel skills and solid experience working with SAP;
• Previous experience dealing directly with customers and managing payment-related topics.

Vantagens

• 2 days of remote work per week.