Customer Operation Specialist - Industrial | Lisbon

• Multinational
• Logistics Support

Sobre o nosso cliente

Our client is an international company operating within the industrial sector, engaged in various areas of operational support and collaborating with corporate clients and specialized partners. The organization ensures end‑to‑end processes, from development to full implementation.

Descrição

Our client is looking to strengthen its team with a customer‑oriented, dynamic professional with experience in order management and operational coordination.

• Manage the full order lifecycle, from reception to final delivery and setup.
• Validate orders, process changes, and maintain clear and consistent communication with clients and distributors.
• Coordinate information across logistics, production, project teams, and quality departments to ensure smooth execution.
• Monitor deadlines, anticipate potential delays, and communicate updated delivery forecasts proactively.
• Prepare all required documentation related to shipments and on‑site deployment activities.
• Support commercial teams in the execution of projects, proposals, and customer requests.
• Manage the backlog efficiently, ensuring timely resolution of pending tasks.
• Participate in daily team meetings and provide performance updates to management.

Perfil ideal

• Experience in Customer Service, Supply Chain, or similar roles (preferably in an industrial environment).
• Excellent communication and organizational skills.
• Customer‑focused mindset, teamwork spirit, and commitment to continuous improvement.
• Knowledge of English and German.
• Strong IT skills and familiarity with ERP systems.

Vantagens

• Integration into an international environment.
• Strong investment in brand and marketing, within a creative and collaborative environment.
• Real opportunities for professional growth and direct impact on business development.