Customer Service for B&B Hotels – Spanish speaker in Lisbon

What you can expect

Are you looking for a job as a Customer Service Representative for Tourism industry?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our client

Our client B&B Hotels is a leading economy hotel chain founded in France, committed to providing customers with comfortable hotels with a warm atmosphere and appealing design, all at the best price.

What you'll do

• Handle inbound customer contacts via phone, providing a professional and friendly voice reservation experience;
• Match hotel products to customer needs, generating revenue and enhancing brand preference;
• Respond to inquiries regarding prices, hotel details, reservations, payment conditions, and loyalty program queries;
• Convert calls into bookings using positive sales and marketing techniques while identifying customer needs and preferences;
• Utilize systems, information, and tools effectively to ensure a smooth and seamless customer experience;
• Support team performance by motivating colleagues and contributing to shared goals.

What you'll need

• Fluent level of written and verbal communication skills in Spanish (C2);
• Good knowledge of English (minimum B2);
• Previous experience in Sales and/or Hospitality/Tourism;
• Social intelligence – empathy, self-awareness, cultural sensitivity;
• Excellent communication and interpersonal skills and team spirit;
• Strong web-based navigation skills;
• Familiarity with reservation systems and tools is a plus;
• Willingness to work rotational shifts, including weekends.

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.