Customer Service for Cartão Universo – Portuguese speaker in Porto

What you can expect

Are you looking for a job as a Customer Service Representative?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client

Cartão Universo combines the loyalty and payment cards of the Sonae brands into a single MasterCard with no annual fee, offering complete freedom to choose how and when to pay for each purchase. In addition, Universo also provides Insurance and Financing.

What you'll do

• Provide customer information and support via telephone, Messenger, and email;
• Respond to customer requests while following defined processes and procedures;
• Contribute to the team’s quantitative and qualitative KPIs;
• Manage customer requests in coordination with other relevant departments whenever necessary;
• Receive customer complaints and ensure they are forwarded to and handled by the appropriate departments;
• Keep customers updated about the progress of ongoing cases and issue resolution;
• Ensure compliance with service level agreements (SLAs).

What you'll need

• Fluent written and verbal communication skills in Portuguese (C2);
• Good command of English (minimum B2 level);
• Minimum academic qualifications: 12th grade;
• Previous experience in a Contact Center within the banking sector (preferred);
• Excellent communication and persuasion skills;
• Strong customer service and quality focus;
• Sense of responsibility;
• Professionalism and integrity;
• Good computer literacy and IT skills.

Benefits

• Health Insurance from the moment you join our team;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.