Customer Service for Foot Locker – French speaker in Lisbon

What you can expect

Are you looking for a job as a Customer Service Representative for Foot Locker?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client

Foot Locker is the leading global athletic footwear and apparel retailer with more than 30 years of history. Only the best, most relevant and exciting products ever make it onto their shelves and onto their online catalogues.

What you'll do

• Provide a customer-friendly service by showing interest in the customer, guaranteeing a positive relationship with the brand;
• Create opportunities to impress and engage with the customers, approaching all their questions and doubts;
• Manage customer queries about their orders and access to their accounts, payments, and stock availability.

What you'll need

• Fluent written and verbal communication skills in French (C2);
• Good knowledge of English (minimum B2);
• Be emphatic and helpful;
• Excellent communication and interpersonal skills and team spirit;
• Soft-skills for de-escalating situations when needed;
• Able to handle confidential and/or highly sensitive information;
• Agile in computer skills from the user’s perspective;
• Fast learning skills.

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.