Customer Service for Nespresso – English speaker in Lisbon

What you can expect

Are you looking for a job as a Customer Service Representative for Nespresso?

Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!

Our Client

The Nespresso story began more than 30 years ago with a simple idea: enable anyone to create the perfect cup of espresso coffee – just like a skilled barista. From its beginning in 1986, Nespresso has redefined and revolutionized the way millions of people enjoy their espresso coffee and shaped the global coffee culture.

What you'll do

• Serve customers in inbound and outbound contacts through voice or digital platforms, identifying, understanding and responding promptly to their specific needs and expectations;
• Achieve high customer satisfaction through personalized, professional communication by applying brand tone to every touch point and situation;
• Use all available skills and information to obtain First Contact Resolution and prevent customers from calling more than once to resolve their issue;
• Be the ambassador and have specialized knowledge of Nespresso products, sustainability services and commitments, continuously learning;
• Create sales and customer retention opportunities between outbound and inbound contacts, influencing the mix of coffee, high value customers, size or order value through genuine interest in customers and their habits, taking advantage of relevant offers.

What you'll need

• Fluent written and verbal communication skills in English;
• Customer oriented with strong decision-making skills;
• Excellent communication and good argumentation skills;
• Ability to build and maintain positive relationships with customers;
• Agile in computer skills from the user’s perspective.

Benefits

• Health Insurance from the moment you join our team;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.