Customer Service - Italian Speaker (Porto)

Location: Portugal, Porto

Gi Group is recruiting Italian-speaking professionals (C1/C2 level) to join a leading customer service project. The role involves direct interaction with clients, with a strong focus on service quality and commercial optimization.

Responsibilities:

• Handle inbound customer calls, providing accurate information and effective assistance.

• Present and negotiate tailored commercial offers based on customer needs.

• Manage and process contacts to maximize business opportunities.

• Monitor daily sales objectives and increase cross-selling of complementary products.

Profile:

• Fluency in Italian, both spoken and written (C1/C2 level – mandatory).

• Previous experience in call center and sales.

• Background in banking or insurance (preferred).

• Dynamic, resilient, with strong communication skills and ability to work under pressure.

• Availability for rotating schedules, including Saturdays.

Offer:

• Permanent contract from day one, directly with the client.

• Rotating and flexible working schedules.

• Dynamic and supportive work environment.

Looking for a new professional challenge? If this sounds like you, send us your application today!

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