Customer Service Representative

Our client

is a leading global technology company that aims to build community and bring the world closer together. Job Responsibilities

• Provide customer support in English for Subscription users, focusing on subscription management and account-related inquiries.
• Assist users with sign-ups, renewals, cancellations, and billing inquiries, ensuring clear next steps and accurate guidance.
• Troubleshoot technical issues
• Subscriptions and work to resolve cases promptly while minimizing disruption to the user experience.
• Support content creators and influencers with subscription management, account management, technical troubleshooting, and guidance on using marketing tools.
• Make outbound phone calls when needed to improve communication, clarify details, and resolve troubleshooting issues.
• Identify recurring trends and escalate or help resolve common issues encountered by users.
• Provide product and tool support to enhance the overall customer experience and satisfaction.

Required Skills & Qualifications

• Fluency in English (spoken and written) to communicate clearly with customers and creators.
• Strong customer service mindset with the ability to show empathy, patience, and professionalism in every interaction.
• Good troubleshooting skills with a structured approach to diagnosing and resolving app and subscription-related issues.
• Comfort working with digital tools and customer support systems (case management, knowledge bases, and troubleshooting workflows).
• Excellent communication skills, including the ability to explain solutions in a simple, user-friendly way.
• Ability to handle multiple tasks and priorities in a rotational shift environment.
• Experience in customer support, helpdesk, or a similar role is a plus.
• Strong attention to detail to ensure accurate billing/subscription guidance and correct account handling.

Call to Action

If you enjoy helping people, solving technical issues, and delivering great customer experiences, we’d love to hear from you.