Customer Service - WIN FR/EN

🌟 Career Opportunity : French - Speaking Technical Support Specialist 🌟 📍 Location : Lisbon (Hybrid or Full Remote) 🕒 Working Hours : Rotating shifts between 7:00 AM and 9:00 PM, Monday through Sunday (up to 2 working weekends per month).
📅 Start Date: October 23, 2026 🎯 Your Responsibilities : 📞 Handle inbound phone calls, chats, and emails from French-speaking and English-speaking customers. 🛠️ Provide technical support (troubleshooting): diagnose issues, resolve problems, and assist users. 🤝 Deliver high-quality customer service focused on satisfaction and quick resolution. 🔍 Identify customer needs, propose appropriate solutions, and ensure an excellent customer experience. 🎯 Contribute to the project’s quality, satisfaction, and performance targets. 👤 Profile Requirements : Native or bilingual French (C2 level mandatory). Good command of English (minimum B2). 📞 Comfortable working in a contact-center environment with high call volumes. 🛠️ Previous experience in technical support, user assistance, troubleshooting, or customer service is a plus. 🤗 Empathy, strong communication skills, stress management, and a customer-oriented mindset. 💻 Confident using digital tools and able to follow procedures. 📦 Salary Package & Working Conditions : 💶 Base salary 💬 Language bonus (French/English) 🏆 Performance bonus 🍽️ Meal allowance 🎁 Flex-benefits ✅ Attendance bonus 🎓 Paid training 💻 Full IT equipment provided 🩺 Health Insurance : Multicare health insurance from the very first day 🌍 Remote Work Outside Portugal : After 6 months of employment, up to 3 months of remote work from any EU country ✨ If you're looking for a new challenge in an international environment, this opportunity is for you, apply now!