Customer Success Manager

Come join a company who is a key leader in the industry scaling the next core commerce infrastructure and on the path from $100M to $500M! Founded in 2012, Salsify helps brand manufacturers, distributors, and retailers in over 80 countries collaborate to win on the digital shelf. As the market leader globally, our products are shopper-centric, frictionless, and create memorable commerce experiences.

Our products provide a competitive edge through experiences that improve brand trust, amplify product differentiation and assortments, increase conversion rate, improve profit margins, and speed time to market.

Learn how the world's largest brands, including Mars, L'Oreal, Coca-Cola, Bosch, and GSK, as well as retailers and distributors such as E.Leclerc, Carrefour, Metro, and Intermarché use Salsify everyday to stand out on the digital shelf.

At Salsify, we strive to embody an equitable, diverse, and inclusive company culture. We are united across countries, levels, tenures, and a host of other dimensions of diversity. We understand that while work is just one aspect of who we are, a truly inclusive culture accounts for the full authenticity of every single human being that works here.

About the Opportunity About the Opportunity Salsify is seeking a commercially driven, proactive, and results-oriented Customer Success Manager to manage, retain, and grow a portfolio of customers in our Mid-Market segment. This role goes beyond traditional customer success. You'll own strategic customer relationships, drive product adoption, identify and progress expansion opportunities, and lead consultative product demonstrations that connect Salsify's solutions to real business challenges.

You'll be responsible for balancing customer retention with revenue growth, working closely with Sales, Renewals, Solutions Engineering, Services, and Product to deliver measurable customer outcomes.

Success in this role requires strong commercial acumen, technical curiosity, excellent relationship management skills, and the ability to independently manage a diverse portfolio of customers through a combination of high-touch engagement and scalable customer success programmes.

How You'll Make an Impact

• Drive Retention & Commercial Growth: Proactively manage portfolio health, identify upsell/cross-sell opportunities, and lead consultative product demos in collaboration with Sales and Renewals.
• Accelerate Adoption & Strategic Value: Build trusted stakeholder relationships, increase product utilization, and help customers achieve measurable business outcomes and ROI.
• Manage Risk & Cross-Functional Alignment: Mitigate churn, resolve technical and workflow challenges, and partner with internal teams (Solution Engineers, Product, Support) to protect customer revenue.
• Scale Customer Engagement: Leverage AI, data insights, automated workflows, and one-to-many enablement initiatives to optimize portfolio productivity and track account intelligence.

What You'll Need to Succeed

• SaaS & Commercial Experience: 2+ years in Customer Success or Account Management, with a proven track record driving retention, expansion, and revenue growth in a B2B SaaS environment.
• Technical & Consultative Selling Skills: Confident leading value-driven product demos, uncovering customer challenges, and translating complex capabilities into business outcomes.
• Relationship & Portfolio Management: Skilled at building trusted relationships across technical and executive stakeholders, managing competing priorities, and mitigating customer risk.
• Analytical & Innovation Mindset: Analytical problem-solver who leverages data insights, AI, and cross-functional partnerships (Sales, Solution Engineers, Product) to scale productivity and adoption.

Salsify loves a good success story and it would be our privilege to help write yours! We recognize that talent and potential come in all forms and that years of experience does not guarantee on-the-job effectiveness or leadership potential. Our hiring process involves recognizing a person's achievements, subject matter expertise, and passion, not just check marks next to a job description. If you have an interest in our roles please do not hesitate to apply - we would be happy to speak with you! A member of Talent '' will be reaching out about next steps if we would like to move forward.

Salsify's mission is to empower brand manufacturers to win on the digital shelf.

Helping brand manufacturers to win online is what we do. Our culture is who we are. We are empowered. We are positive thinkers. We take action. We care deeply. These values have driven Salsify's growth and earned the company numerous top workplace awards.

We are headquartered in Boston, Massachusetts and have hubs in Lisbon (Portugal) and Sydney (Australia). If you are excited to work in a fast-paced environment with a team that values agility, curiosity and passion, we want to hear from you!

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Please see our Candidate Privacy Statement for information on the personal data we process in connection with your application.

An Inclusive Place To Work Salsify does not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Studies have found that people of color and women do not apply to jobs if they do not meet all the requirements. At Salsify we are committed to empowering a diverse workforce. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Accommodations Salsify is committed to an inclusive hiring process, and we aim to provide accommodations for persons with disabilities. If you need any accommodations for the application or throughout the interview process please contact . We take your security seriously. When applying for a position with us, please be aware of the following: Official Communication Channels All legitimate communications from our team, including interview requests and job offers, will only come from an email address ending in @salsify.com. We will never use generic email addresses (like Gmail or Yahoo) or ask you to communicate through unofficial channels. Verify Job Postings Always verify the legitimacy of any Salsify job posting by checking our official website's careers page. If a position is not listed there, it is not a genuine Salsify opening. Secure Application Process We use secure applicant tracking systems and encrypted communication channels to protect your sensitive information and documents throughout the application process. No Payments Ever Required Legitimate employers, including Salsify, will never ask for upfront payments for applications, training, or equipment. Any request for payment is a clear sign of a scam. Personal Information Requests Sensitive personal information, such as bank details or social security numbers, will only be requested after a formal job offer has been made and exclusively through secure, verified channels.By being aware of these protocols, you can help us ensure a safe and secure application experience.