Customer support agent - German Speaker (M/F/X)

Do you speak fluent German and have a good command of English?

Do you enjoy helping people in their daily lives and the healthcare field?

We have the perfect job opportunity for you!

responsabilidades chave

Your role:

• Provide customer care and technical assistance for medical devices, ensuring accurate order management and empathetic support to patients across European markets
  
• Deliver technical support and troubleshooting for medical diabetes devices and accessories.
  
• Assist patients with product usage through multichannel support (calls, email, chat, SMS).
  
• Manage order intake, renewals, and documentation in compliance with guidelines.
  
• Apply active listening and empathy in sensitive situations.
  
• Follow defined procedures and scripts to ensure regulatory and safety standards.
  
  

  competências

  You skills:
  

  
  
  • Native or near-native German skills (spoken and written);
    
  • Good communication in English;
    
  • Passion for customer service and helping others;
    
  • Problem-solving mindset and cool under pressure;
    
  • A team player with a proactive and resilient attitude.
    
    

    
    

    principais benefícios

    What we offer:
    

    
    
    • Work contract with the client, 6 months renewable
      
    • Base salary: 1100€ gross p/month
      
    • Meal allowance: 7.63€ p/day
      
    • Complexity bonus: 300€ p/month
      
    • Schedules: Monday to Sunday - 24/7 (rotative shifts)
      
    • Days Off - 2 rotative days
      
    • Remote (Portugal)
      
      

      Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
      

      If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.
      

      
      

      Join us in providing outstanding customer experiences for a renowned small appliances brand. and take your career to the next level!