Delivery Coach

Delivery Coach

ABOUT YONDERLAND

We are convinced that outside is exciting, relaxing, and inspiring. It's versatile, for some it is a place to relax, for others it is the ultimate challenge. A place to enjoy and where big and small moments come together. It's a place to be discovered or recognized. But the outdoors can also be treacherous and unpredictable. Weather and terrain can surprise you. Our mission is to enable all people to spend inspiring and epic moments outside.

Yonderland is a European group of premium brands and retail concepts focused on outdoors. Including A.S. Adventure, Juttu, Bever, Cotswold, Snow+Rock, Runnersneed and Ayacucho. Yonderland runs over 190 shops in Belgium, Luxembourg, France, Great-Britain and The Netherlands and headquartered in Belgium. https://www.yonderland.com/

ABOUT THE JOB OPENING

WE ARE LOOKING FOR A LEAD DELIVERY COACH TO JOIN OUR TEAM IN PORTO

You will lead the delivery coaching, project management across our engineering teams in Portugal, the Netherlands, Belgium, and the United Kingdom. You will manage and develop our Project Managers, coach our Scrum Masters and delivery teams, and  help teams deliver predictably, with high quality. You will also lead the responsible adoption of AI-assisted delivery practices. This is not a technical role and not a traditional project manager role: the focus is on enabling teams, improving the delivery system, and driving measurable delivery improvement.

YOU WILL

• Coach  SMs and PMs on Scrum, Kanban, flow-based delivery, backlog readiness, estimation, definition of ready and done, and continuous improvement.
• Lead, develop, and set expectations for a team of Project Managers, ensuring a consistent delivery operating model and governance across teams and initiatives.
• Support Project Managers in resolving complex delivery issues, cross-team dependencies, and escalations.
• Identify and remove systemic impediments such as cross-team dependencies, unclear priorities, handoffs, and process waste.
• Embed quality into delivery through defect prevention, escaped-defect analysis, and a strong definition of done.
• Define and interpret delivery and quality metrics (sprint commitment versus completion, cycle time, lead time, defect rates, dependency resolution time, team health) and turn them into action.
• Provide leadership with clear insight into delivery performance, risks, capacity, and improvement priorities.
• Lead the adoption of AI-assisted delivery practices, embed the organisation's AI guardrails into team practice, and measure the impact.
• Build communities of practice for Scrum Masters, Project Managers, and agile practitioners.
• Travel expected ~20% for team coaching, workshops, and leadership.

  YOU HAVE

  • 8+ years in agile delivery, including 3 years in a Senior role (e.g. Agile Coach, Delivery Manager, Project Manager or Technology Delivery).
  • Proven experience coaching multiple Scrum Masters and cross-functional product and engineering teams.
  • Experience managing, leading, or mentoring Project Managers or Delivery Managers.
  • Strong hands-on experience with Scrum, Kanban, Lean, flow metrics, and continuous improvement.
  • Experience improving delivery predictability, quality, and flow in complex environments.
  • Strong facilitation, coaching, conflict-resolution, and stakeholder-management skills.
  • The ability to work credibly with engineers, Product Owners, QA, architects, delivery leads, Project Managers, and senior leaders.
  • The ability to lead through both direct line management and influence in a matrixed organization.
  • Experience establishing consistent project and delivery governance without excessive bureaucracy.
  • Experience with Jira, Azure DevOps, Confluence, or equivalent tools.
  • Experience working in distributed, multi-country, or multi-time-zone teams.
  • Excellent written and verbal communication in English; Portuguese is desirable.

     

    AI CAPABILITIES

    These AI capabilities are considered a valuable asset for this role at Yonderland.

    • A strong understanding of how AI is changing software delivery and team ways of working.
    • Practical familiarity with AI assistants and tools such as ChatGPT, Claude, Copilot, or equivalent, applied to delivery work.
    • The ability to coach teams on responsible use of AI across discovery, refinement, estimation, documentation, and incident analysis.
    • An understanding of AI risks, including data privacy, security, intellectual property, bias, hallucinations, over-reliance, and quality assurance.
    • The ability to turn AI guardrails into practical team habits without slowing teams down, and to evaluate AI tools on measurable impact, adoption, quality, security, and team feedback.
    • Curiosity about AI agents, context engineering, prompt engineering, and autonomous workflows.

      BONUS QUALIFICATIONS

      • Experience in enterprise or scaled agile environments such as SAFe, LeSS, Scrum@Scale, or a tailored operating model.
      • Hands-on experience implementing AI-enabled ways of working, such as prompt libraries, AI agents, or workflow automation.
      • Experience defining an AI adoption roadmap or AI enablement programme for delivery teams.
      • Knowledge of software delivery quality practices and DevOps concepts.
      • Certifications such as PSM II/III, ICP-ACC, CTC, SAFe SPC, ICAgile, PMP, Prince2, or equivalent.
      • Experience leading or building an agile coaching and delivery management practice.

        WE HAVE

        • An international environment with headquarters in Antwerp (Hoboken) and offices in the Netherlands (Pijnacker), UK (Swindon) and Portugal (Porto).
        • Full-time job + permanent contract.
        • Health insurance.
        • 26 days of vacation.
        • Flexible work schedule and hybrid work model - 3 days per week at our office and 2 days working remotely.
        • Professional development opportunities, with learning budget and AI tooling access.
        • Collaborative and inclusive work environment.
        • Team events like summer parties, Christmas events and much more!

           

          If this fits your career expectations apply now to Candidatura Online and speak to Susana - our HR Manager.