Desktop & Site Support Technician – Portuguese & English Speaker in Lisbon

What you can expect

If you’re passionate about technology and enjoy solving challenges, this is an opportunity to build your career in a multinational environment where innovation and continuous improvement are highly valued.
As an IT Desktop and Site Support Technician, you’ll work with modern technologies, support a diverse user base, and contribute to projects that enhance workplace productivity and IT service delivery. You’ll gain exposure to endpoint management, asset lifecycle processes, infrastructure deployments, and cybersecurity best practices, all while collaborating with experienced IT professionals.

What you'll do

• Provide on-site IT support and resolve field-related technical issues across TP locations;
• Deliver effective and timely resolution of user incidents, service requests, and technical queries;
• Troubleshoot complex hardware, software, and endpoint issues escalated by the IT Helpdesk;
• Deploy, configure, maintain, and support desktops, laptops, peripherals, and related equipment;
• Manage asset lifecycle processes, including receiving, inventory control, deployment, replacement, and decommissioning of IT equipment;
• Perform repairs and coordinate with external suppliers when required;
• Support software deployment activities and maintain deployment platforms and updates;
• Execute IMAC activities (Install, Move, Add, Change), including floor walking, desk setups, workspace maintenance, and cable management;
• Contribute to continuous improvement by identifying opportunities, proposing innovative solutions, and optimizing processes.

What you'll need

• Higher Education Degree (preferential);
• Fluency in English (mandatory);
• Fluency in Portuguese (mandatory);
• Experience in IT Service Desk, Technical Support, or IT Operations;
• Experience in Desktop Support, Local or Field Support environments;
• Team player with strong solving and conflict management skills;
• Solid knowledge of Microsoft operating systems and endpoint administration;
• Strong analytical and problem-solving skills.

Benefits

• Health Insurance from the moment you join our team;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.