Full Service Processing - Santarém

• Join a high reputable multinational company - Global Business Services
• Full Service Operations - Continuous Improvement - Fleet Support

Sobre o nosso cliente

Our client is Schmitz Cargobull, a leading international manufacturer of trailers and semi-trailers, recognized for its strong reputation in quality, innovation, and engineering excellence. Through its Global Business Services Centre in Santarém, the company supports key business operations across international markets, offering a dynamic and collaborative environment for professional growth.

Descrição

Key Responsibilities:

• Technical Case Management: Manage and follow up on workshop repair cases, ensuring appropriate documentation, timely processing, and compliance with operational standards;
• Full Service Operations Support: Support the administration of Full Service contracts and fleet-related activities, helping ensure a high level of operational service;
• Stakeholder Coordination: Collaborate with workshops, internal teams, and other stakeholders to facilitate case resolution and provide operational support;
• Data Management & Reporting: Maintain accurate records in business systems and support the preparation of operational reports and performance tracking;
• Process Improvement: Contribute to the continuous enhancement of processes, supporting efficiency and service quality objectives;

Perfil ideal

What you bring:

• Professional Experience: Up to 2 years of experience in administration, contract management, customer support, back-office operations, or similar business support functions, preferably within an international environment;
• Systems & Tools: Experience with Salesforce and strong Microsoft Excel skills, with the ability to work effectively across multiple business systems;
• Communication Skills: Good English communication skills, combined with the ability to interact effectively with stakeholders in an international environment;
• Personal Competencies: Analytical, organized, and service-oriented mindset, with the ability to manage priorities and meet deadlines effectively;

Vantagens

• Hybrid working model.
• A good opportunity for your professional growth.