German Customer Support Specialist

Opportunity: We are currently recruiting a dedicated German-Speaking Customer Support Specialist to join our team in Lisbon. This role is based entirely on-site and offers an excellent opportunity to launch or advance your professional career within a vibrant, international business environment.

Role Summary: You will be the primary contact point for our customers who communicate in German. Your responsibilities include providing comprehensive support and effective issue resolution across digital platforms (chat, email) and voice channels (phone). Clear and professional communication, both in German and English, is essential for documenting interactions and maintaining high customer satisfaction. All necessary technical gear will be supplied by the company.

Essential Requirements:

• Language Skills: Complete fluency in German (native or C1/C2 level) is a strict requirement, alongside strong working proficiency in English (B2 minimum).
• Work Authorization: Candidates must possess current legal authorization to work in Portugal, demonstrated by an EU/EEA Citizenship, a valid Card, or a Residency Card that remains valid for over one year.
• Experience: While previous experience in a customer-facing role is welcomed, it is not compulsory; we value attitude and willingness to learn and provide full training.

Work Structure & Compensation:

• Start Date: Thursday, January 8, 2026.
• Schedule: You will work Monday through Friday on rotating shifts scheduled between 06:00 and 22:00. Weekends (Saturday and Sunday) are your dedicated days off.
• Commute Support: To assist with early starts, especially the 06:00 shift, we offer financial support for transport via an Uber reimbursement of up to €25.00 per trip.

Benefits Package: We offer a strong, competitive salary structure supplemented by a meal allowance and health insurance coverage. We are dedicated to employee development and provide clear paths for career progression. Furthermore, a non-disclosed relocation package is available for candidates moving to Lisbon.