German-Speaking Customer Support Specialist – Healthcare Project

Make a Real Impact in Healthcare – Join Us in Porto! Are you fluent in German and looking for a meaningful career in one of Europe's most vibrant coastal cities?

We are looking for an empathetic Customer Support Specialist to join our international team in Porto. In this role, you won't just be answering tickets—you'll be providing vital guidance, troubleshooting, and support to patients, caregivers, and healthcare professionals.

What You'll Do

• Deliver Empathic Support: Assist German-speaking users, patients, and healthcare providers via phone, email, and live chat.
• Problem Solve: Guide users through basic troubleshooting, service inquiries, and product navigation with clarity and care.
• Maintain High Standards: Ensure accurate documentation and adherence to quality and healthcare compliance guidelines.
• Collaborate: Work alongside an international, supportive team and leadership to continuously improve service quality.

What We're Looking For

• Native / Fluent German (C2) – both written and spoken.
• Upper-Intermediate to Advanced English (B2/C1) – for onboarding, internal systems, and training.
• Empathy & Active Listening: A genuine passion for helping people in delicate situations.
• Flexibility: Comfortable with rotational schedules.
• Background: Prior experience in customer support is a plus, but fresh graduates and career changers are warmly welcomed—full paid training is provided!

Working Hours

• Rotational Shifts: Monday to Sunday, scheduled between 07:00 and 22:00.
• Predictable Schedule: 5 days on / 2 days off per week (shifts provided 1 month in advance so you can plan your life).
• Night/extra shift allowances paid in accordance with Portuguese labor law (+25%).

Package & Benefits

• Base Salary: €1,100 gross/month (paid across 14 months).
• Meal Allowance: €7.63 net/working day (~€168 net/month, tax-free).
• Relocation Support: Assistance provided for candidates relocating to sunny Porto.
• Paid Comprehensive Training: Everything you need to succeed in the healthcare sector.
• Workplace Culture: Diverse, multicultural atmosphere with internal mobility and career progression opportunities.

Quick & Transparent Hiring Process We respect your time. Our hiring process is fast, friendly, and structured:

1. Application & CV Review
2. Short Introductory Call
3. Language & Skills Assessment
4. Final Interview & Offer
5. Welcome to the Team!

Ready to build a career with purpose? Click Apply now to submit your English CV!