German-Speaking Technical Support – International IT Project

Konecta is a leading multinational company specialising in Business Process Outsourcing, delivering innovative customer experience and business solutions to clients across the globe.

Are you a German speaker with a passion for technology and helping customers? This could be your next opportunity!

We are currently looking for a German Technical Support Specialist to join our team in Sete Rios, Lisbon .

• Provide technical assistance and support to our client’s customers
• Identify and troubleshoot technical issues
• Guide customers through the appropriate solutions
• Record all issues and solutions accurately in the company’s database
• Collaborate with other support team members to deliver an excellent customer experience

• Fluent in German
• Proficient in English
• Previous experience in Technical Support
• Strong troubleshooting and analytical skills
• Excellent verbal and written communication skills
• Ability to work effectively within a team
• Experience with CRM tools and customer support software is considered an advantage
• Availability to work fully onsite at our Sete Rios office in Lisbon during the first 6 months, with the possibility of transitioning to a hybrid working model thereafter, based on performance and attendance.
• Availability to start as soon as possible

• Base salary
• Performance bonus
• Meal allowance
• Employment contract
• Health insurance
• Ongoing training and professional development
• A stable and well-established project
• A friendly and supportive working environment