Insurance Specialist (m/f/d) NN-MC

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

As an Insurance Specialist (m/f/d), you will manage Group Health Insurance policies as well as claims and recovery processes across multiple insurance lines, with a particular focus on Marine Cargo, Transport, and Logistics risks. You will work closely with clients, insurers, brokers, and internal stakeholders to ensure policies and claims are managed efficiently, accurately, and in line with company standards.

• Manage Group Health Insurance policies, including employee enrollments, terminations, policy amendments, beneficiary updates, and related administration.
• Act as the main contact for clients, insured members, and insurance carriers regarding health policy administration and coverage questions.
• Manage the full claims lifecycle, from initial notification through investigation and resolution, ensuring claims are handled efficiently and within agreed timelines.
• Handle claims across multiple insurance lines, with a particular focus on Marine Cargo, Transport, and Logistics risks.
• Assess, investigate, negotiate, and resolve claims fairly and effectively; prepare accurate settlements with a high level of integrity and attention to detail.
• Identify and pursue recovery opportunities, ensuring all potential recoveries are properly managed.
• Coordinate with insurers, loss adjusters, surveyors, legal advisors, and other stakeholders involved in the claims process.
• Provide professional and responsive support to internal and external customers; maintain accurate records and high-quality data while ensuring compliance with company procedures, regulatory requirements, and information security standards.

• Bachelor’s degree or equivalent qualification, preferably in Insurance, Business Administration, Law, or a related field.
• At least 2 years of experience in insurance administration, policy servicing, and/or claims management.
• Experience managing Group Health Insurance policies (including enrollments, cancellations, amendments, and customer support) is highly desirable.
• Knowledge and experience in Marine Cargo, Logistics, or Transportation Insurance is highly valued.
• Good understanding of multiple insurance lines, including Health, Marine Cargo, Liability, Property, and Accident insurance.
• Strong written and verbal communication, influencing, negotiation, conflict-resolution, and stakeholder-management skills.
• Strong attention to detail, organization, integrity, and problem-solving skills, with proficiency in Microsoft Office and insurance policy and claims management systems.
• Fluent in English; Spanish is an advantage.

You will have a direct influence on the future of logistics. Your colleagues are experts who shape the industry in Portugal and worldwide. We value teamwork, continuous learning, and diversity. Kuehne+Nagel offers you a custom-made career - through individual planning and supervisors who support and advise you in every way. You get supported by many work-life balance offerings and supplementary health insurance.

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.