IT Service Desk (O365 and W11) German Speaker

Sobre o nosso cliente The employer is a large organization operating within the financial services industry, offering a stable and structured work environment. Their focus is on delivering high-quality services and technological solutions to support internal and external stakeholders. Descrição Um/a IT Service Desk (O365 and W11) bem-sucedido/a deve ter:

• Provide first-line technical support for O365 and Windows 11-related issues.
• Diagnose and resolve hardware and software problems in a timely manner.
• Assist with the installation, configuration, and maintenance of IT systems and applications.
• Monitor and manage IT service requests, ensuring adherence to SLAs.
• Collaborate with other IT teams to ensure seamless technology operations.
• Document technical solutions and maintain up-to-date records of incidents and resolutions.
• Provide training and guidance to end-users to enhance their technical proficiency.
• Stay updated on the latest developments in O365 and Windows 11 to ensure continuous improvement.

Perfil ideal A successful IT Service Desk (O365 and W11) should have:

• Proven experience in a similar IT support role, preferably in the financial services industry.
• Strong knowledge of O365 and Windows 11, including troubleshooting skills.
• Excellent communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage multiple tasks effectively.
• Strong attention to detail and a commitment to delivering high-quality service.
• Fluency in English and German. Vantagens - Career progress.