It Support/Service Desk Analyst | Porto | Onsite

We are looking for an IT Support Analyst to provide remote support to end users, ensuring effective resolution of incidents and service requests through multiple communication channels.The successful candidate will be responsible for handling user requests, troubleshooting technical issues, maintaining accurate documentation, and ensuring compliance with established support processes and procedures.

• Provide remote IT support to end users through multiple channels, including phone, email, and ITSM