IT Trainee

At Devoteam, we believe that technology with strong human values can actively drive change for the better. Discover how Tech for People unlocks the future, creating a positive impact on the people and the world around us. We are a global leading player in Digital Transformation for leading organisations across EMEA, with a revenue of €1B.

We believe in transforming technology to create value for our clients, partners and employees in a world where technology is developed for people. We are proud of the culture we have built together. We are proud of our people at the service of technology.

We are proud of our diverse environment. Because we are #TechforPeople. Join our multidisciplinary team of Cloud experts, Designers, Business consultants, Security experts, Engineers, Developers and other extraordinary talents, spread across more than 20 EMEA countries.

Become one of our +10.000 tech and business leaders on cloud, data and cyber security. Let’s fuse creativity with technology together and build innovative solutions that actively change things for the better.

Job Description

We're looking for an enthusiastic and detail-oriented IT Trainee to join our Information Technology team in Lisboa, Portugal. In this entry-level position, you will gain hands-on experience in IT operations while supporting our IT department with essential technical tasks and projects. This is an excellent opportunity to develop your technical skill set, build a strong foundation in IT practices, and launch your career in the technology sector.

• Assist with basic IT infrastructure support and maintenance tasks under supervision
• Support the troubleshooting and resolution of common hardware and software issues
• Help maintain and organize IT documentation and asset inventory in compliance with company standards
• Assist with user onboarding and offboarding processes, including account setup and access management
• Support the installation, configuration, and testing of software applications and systems
• Help monitor system performance and identify potential technical issues or discrepancies
• Assist with IT security initiatives, including password management and access control procedures
• Perform accurate data entry and maintain detailed technical records
• Support the preparation of IT reports and documentation
• Collaborate with team members and other departments to resolve technical inquiries and requests
• Learn and apply fundamental IT principles, best practices, and company policies
• Participate in IT projects and contribute to process improvements and optimization initiatives

Qualifications

• 12th grade in Information Technology, Computer Science, or related field (or equivalent professional experience)
• Proficiency in Microsoft Office Suite and general computer applications
• Basic knowledge of IT infrastructure, networks, or operating systems
• Strong attention to detail and commitment to accuracy
• Excellent organizational and time management skills
• Ability to analyze technical data and identify issues or discrepancies
• Strong written and verbal communication skills
• Problem-solving mindset with a willingness to learn new technologies
• Basic troubleshooting and technical support skills
• Ability to work independently and as part of a collaborative team
• Customer service orientation and empathy when assisting end-users
• Adaptability and flexibility in a fast-paced, evolving technology environment
• Familiarity with Windows, Linux, or macOS operating systems (preferred)

Additional Information The Devoteam Group works for equal opportunities, promoting its employees based on merit and actively fights against all forms of discrimination. We are convinced that diversity contributes to the creativity, dynamism and excellence of our organization. All of our vacancies are open to people with disabilities.