Italian Customer Support Specialist – Remote Portugal

Italian Customer Support Specialist (Digital Payments) | Remote (Portugal)

This is a fully remote position available to candidates living anywhere in Continental Portugal.

Location:

Remote from Continental Portugal (Office is in Porto)

Start Date: 30 July 2026

Employment Type: Full-time

About the Role

We are looking for an Italian-speaking Customer Support Specialist to join an international digital payments project.

In this role, you will support Italian-speaking merchants, helping them with product-related inquiries, troubleshooting issues, and delivering an outstanding customer experience across multiple communication channels.

Key Responsibilities

• Support merchants via phone, email, chat, and social media
• Resolve product and service-related issues efficiently
• Provide accurate information and guidance
• Collaborate with internal teams to improve customer satisfaction
• Contribute to continuous improvements in customer support processes

Requirements

• Native / C2 Italian
• English B2 or higher
• Previous Customer Service or Contact Centre experience is preferred
• Strong communication and problem-solving skills
• Comfortable using computers, smartphones, and digital tools
• Customer-oriented mindset
• Organized and able to work in a fast-paced environment
• Legal right to work in Portugal is mandatory

Working Schedule

• Full-time (40 hours/week)
• Monday to Sunday
• Rotational shifts between 08:00 and 19:00 (may extend until 21:00 when required)
• Rotational days off

Training

• 30 working days
• Monday to Friday
• 08:00 – 17:00
• Training allowance: approximately €660 net (subject to conditions)

Compensation & Benefits

• €1,000 gross/month (14 salary payments)
• Attendance Bonus: €50/month (12 payments)
• Meal Allowance: €7.63/day
• Private Health Insurance after contract signing
• Fully Paid Training
• Career Growth Opportunities
• International Working Environment

Interested?

If this opportunity matches your profile, feel free to apply or send your CV.