Manager | Customer Strategy and Transformation

• Manager | Customer Strategy and Transformation - Financial Services
• Consultancy Firm

Sobre o nosso cliente

Multinational Consultancy Firm.

Descrição

• Lead Customer-focused projects and teams for clients in the Financial Services sector;
• Lead strategy and transformation projects with a strong business focus and close collaboration with technology teams, serving leading financial institutions at both national and international levels;
• Ensure end-to-end project management, coordinating multidisciplinary teams, workstreams, priorities, risks, and stakeholders;
• Define the project approach, planning, and execution of activities, ensuring team autonomy and alignment in the preparation of project deliverables; guarantee delivery quality, adherence to timelines, and effective management of client expectations;
• Build trusted relationships with clients, identifying their needs and uncovering new collaboration opportunities;
• Contribute to the commercial development of the practice, including the preparation of proposals and client presentations;
• Support the development, mentoring, performance management, and career progression of junior team members.

Perfil ideal

• Bachelor's or Master's degree in Business Administration, Economics, Industrial Engineering and Management, Strategic Marketing, or a related field;
• Experience in consulting, preferably within the banking and insurance sectors, or in an in-house role within Customer, Strategy, Transformation, or Customer Experience functions, focusing on areas such as commercial effectiveness, digital experience, customer journeys, new service models, and related initiatives;
• Proven experience in managing projects, teams, and senior stakeholders;
• Strong client orientation, results-driven mindset, and business development focus;
• Excellent communication, interpersonal, teamwork, and collaboration skills;
• Strong problem-solving abilities, analytical thinking, and critical judgment;
• Excellent organizational, planning, prioritization, and project quality management skills;
• Entrepreneurial mindset, leadership capabilities, and the ability to build trusted relationships with clients and teams;
• Strong command of the English language.

Vantagens

Strong and genuine prospects for promotion to Senior Manager in the short term.