Product management services specialist - German

Ready to make an impact in the world of service products?
Join our Global Business Services team and help our sales organization win business with fast, accurate and customer-specific service offers

responsabilidades chave

Your role
The Product Management Services Specialist supports sales in the tender business by providing fast and uncomplicated quotations for inquiries about service product . Together with Business Analytics, the role calculates customer-specific warranty extensions and ensures that the best possible offer is always submitted, guided by one simple principle: do things right the first time.
As part of the Product Management Services Operations team, you’ll be a competent contact for our interfaces in the markets, in the regions and at headquarters, helping to ensure that the jointly set sales targets are met, while identifying improvements and driving process compliance in a dynamic, international environment.
What you can look forward to
In the Product Management Services area, you will contribute to a smooth, transparent and customer-focused experience across the company’s global sales and customer solutions organization. Our team works at the intersection of sales, service products, warranty and controlling, ensuring that customized extended warranties, service contract calculations and serial damage cases are handled accurately, efficiently and in line with corporate standards. By processing customer-specific requests quickly, measuring and improving processing times, and collaborating with markets, regions and headquarters, you will help strengthen our competitiveness in tenders and enhance the overall customer experience.
Key Responsibilities
Handle customized extended warranty requests end to end, quickly and in line with the process:
Calculation of customer-specific warranty extensions together with Business Analytics
Preparation and submission of quotations
Documentation via the team’s function mailbox
Review and approve late or incorrectly ordered extended warranties (late implementation)
Provide ongoing sales support in tender management by answering inquiries about service products
Measure the processing time of customized extended warranty requests to ensure fast turnaround
Review service contract calculations and subsidy requests for service products jointly with Controlling (FVT), up to the decision template
Apply for extended warranty codes for warranty processing, enabling the systemic creation of warranty modules in the warranty services area
Support the serial damage process:
Commercial examination of serial damage cases
Determination of the reserve amount
Release in line with the serial damage process
Act as a specialized interface to the markets, regions and headquarters, including market management and sales, to ensure that jointly set sales targets are met
Maintain high data quality and ensure compliance with internal controls
Identify opportunities for process improvements and standardization
Key Performance Indicators (KPIs)
Processing time of customized extended warranty requests
Quotation accuracy (first-time-right rate)
Response time to tender and service product inquiries
Number of late or incorrectly ordered extended warranties
Compliance with processes, SLAs and audit requirements
Internal customer satisfaction (sales, markets, regions)

competências

Required Qualifications and Skills
Completed studies with business background or commercial training or a comparable qualification
Experience in service products, extended warranty, warranty processing, service contracts or sales support (automotive or commercial vehicle background is a plus)
Experience working in a B2B environment (mandatory)
MS Office with Excel skills, understanding of ERP systems (SAP or similar)
Fluent in oral and written English to present complex issues
Knowledge of German is a plus
Good understanding of pricing and cost calculations, warranty processes and financial reserves
Strong attention to detail and data accuracy
Ability to handle complex customer-specific requests under time pressure
Independent, structured and cooperative way of working
3-5 years’ work experience expected

principais benefícios

Why join us?
Be part of building a new GBS hub.
Work in an international, multicultural environment with exposure to global teams.
Influence on how processes are designed and executed globally.
Grow your career in a modern service organization focused on people, innovation, and agility.

What we offer
Permanent contract.
Mobile work model (2-3 days home office per week).
Health insurance for you and your family (no extra cost).
Life insurance.
Meal allowance.
Birthday, Christmas Eve and New Year’s Eve off.
A modern, people-centric culture focused on development, wellbeing and collaboration.