Are you passionate about the automotive industry and ready to accelerate your career?

Are you fluent in Dutch with a strong command of English? Do you thrive on solving complex problems and delivering top-tier support?

We are looking for a proactive Customer Support Specialist with strong troubleshooting skills to join a fast-growing leader in the automotive auction sector. If you enjoy diagnosing issues, finding sharp solutions, and want a role with real opportunities for professional growth, this is the perfect next step for you.

responsabilidades chave

Your role:

• managing incoming claims submitted by customers who have purchased vehicles internationally;
  
• assessing claims submitted by individual buyers for eligibility, using internal resources and evidence provided by buyers;
  
• monitoring open claims that require additional information to reach a resolution (such as missing details from buyers or supplementary information from the selling country);
  
• overseeing cases scheduled for closure that involve payment to the buyer or necessitate final settlement;
  
• furnishing comprehensive responses to buyers regarding case resolutions, based on evidence and internal evaluations performed during the claims assessment;
  
• communication with buyers will primarily occur via email;
  
• ensuring all aforementioned tasks are executed and monitored in a prompt manner, upholding commitments and deadlines.
  
  

  competências

  Your skills:
  

  
  
  • high school diploma (mandatory);
    
  • call center experience (mandatory);
    
  • fluent level of Dutch;
    
  • advanced English (C1);
    
  • resilience and commitment to the project;
    
  • customer focus;
    
  • customer orientation,
    
    

    principais benefícios

    What do we have to offer you?
    

    
    
    • Contract directly with client (4 years, 90 days trial period)
      
    • Schedule: Monday to Friday - 8am to 5pm (Dutch bank holidays)
      
    • Weekends off
      
    • Base salary of 1600€/gross per month
      
    • Meal allowance of 7€ per day worked (no meal allowance card)
      
    • Quarterly performance bonus (3-month incentive periods, dependent on approval each
      cycle)
      
    • Private healthcare
      
    • Hybrid model of work: first month on site (Avenida da Liberdade) (after that: one week 3 days at the
      office, second week: 2 days at the office)
      
      

      Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
      If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.
      

      
      

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