Detalhes do anúncio |
|||||||||||||||||||||||||||
Anúncio de emprego: Porsche - Arabic Quality Analyst - new project:Sitel PortugalDescrição do emprego:Anúncio de emprego: Porsche - Arabic Quality Analyst - new projectID:. 8467467 Data: . 08-12-2024 Empregador: . Sitel Portugal País da Emprego: . Portugal Distrito: . Lisboa Categoria(s): . Recursos Humanos Intervalo salarial: . Informação exclusiva JobMatch Descrição da EmpresaBe a global voice. Join Sitel Group.We are 75,000 people helping people – around the world – one experience at a time. Many of the world's best brands depend on us, and we need great people like you to create unique experiences - 3.5 million times every day.Are you ready to wow customers? Be bold – join our Talent Community . Descrição do anúncio :Grow with us #SitelPortugalSitel is a global people-driven company that delivers Customer Experiences to the world’s best brands. Our commitment is to provide the best environment for our associates and allow them to grow and contribute to success. As a Quality Analyst , you will be responsible to meet these objectives through quality metrics analysis, and supporting Operations/ Client decisions. New project at Sitel Portugal – scheduled for June/ 2020 - and this represents a pool of opportunities to learn and grow in a multinational company. In the beginning I looked around and could not find quite the car I dreamed of. So I decided to build it myself - Ferry Porsche Porsche provides its customers with high-class services for their vehicles: Exclusive After Sales Services, additionally digital Smart Mobility and e-Performance services within the vehicle. As such, the Customer Interaction Center is the front office for customers who own a Porsche or Porsche products as well as for prospects and its dealers worldwide. Porsche customers in different countries can contact the brand via channels as e.g. phone, email or chat, and receive service in accordance with Porsche standards. The job. » Deliver appropriate feedback on the quality of the service to ensure adherence to procedures » Attend and participate in meetings with Operations to discuss outputs of monitoring » Provides relevant information for Monthly Quality Reports » Give feedback to the training department about issues arising from monitoring » Participate in monthly calibrating sessions to ensure consistency What you need to have. » Strong Arabic verbal and written communication skills » Advanced level of English (C1 minimum) » Good organization/ time management skills » Ability to work with a variety of people from diverse backgrounds, and to give constructive feedback to the agents which leads to performance improvement » Ability to solve problems and offer suggestions » A strong Microsoft user (Excel, PowerPoint, and Outlook) » Secure handling of IT systems » High passion for automotive topics and digital technologies » Ability to adhere to all organizational policies and procedures Education and experience. » Bachelor’s degree or directly related work experience » Previous relevant experience as Quality Analyst Specific Requirements (when necessary) » Availability to travel » Out-of-hours support We work hard and reward harder. We are a growing company that values the diversity of our workforce and the knowledge of our people, focus on providing memorable experiences and new challenges. Are you ready to join? Begin your Sitel journey - Apply today ! Competências:
|
|||||||||||||||||||||||||||
|