Detalhes do anúncio |
|||||||||||||||||||||||||||
Anúncio de emprego: Porsche - Spanish+Portuguese Team Manager:Sitel PortugalDescrição do emprego:Ofera de emprego: Porsche - Spanish+Portuguese Team ManagerID:. 8575324 Data: . 01-01-2024 Empregador: . Sitel Portugal País da Emprego: . Portugal Distrito: . Lisboa Categoria(s): . Call-Center, Helpdesk e Telemarketing Intervalo salarial: . Informação exclusiva JobMatch Descrição da EmpresaBe a global voice. Join Sitel Group.Many of the world’s best brands depend on our 80,000 people to solve problems and provide unique, fast and reliable service - 3.5 million times per day.We are people helping people – one experience at a time. Descrição do anúncio :Grow with us #SitelPortugalSitel is a global people-driven company that delivers Customer Experiences to the world’s best brands. Our commitment is to provide the best environment for our associates and allow them to grow and contribute to success. As a Team Manager , you will be responsible for supervising an assigned team to meet or exceed client and corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job. New project at Sitel Portugal – scheduled for June/ 2020 - and this represents a pool of opportunities to learn and grow in a multinational company. In the beginning, I looked around and could not find quite the car I dreamed of. So I decided to build it myself - Ferry Porsche This quote gets to the heart of everything that makes Porsche what it is. As a brand, as a company, and as an automotive manufacturer. From day one, Porsche has strived to translate performance into speed – and success – in the most intelligent way possible. This also applies to Porsche’s Customer Interaction Centers - the front office for Porsche customers and prospects as well as Porsche dealers worldwide. They are offering support for exclusive services, such as Sales & After Sales, digitalization and e-Performance services via multiple contact channels. The job. » Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall » Undertake formal monthly/ quarterly performance reviews » Provide clear direction and guidance to ensure consistent achievement of key performance metrics » Accurate and timely communication of any client issues to Operations Manager » Maintain an environment which supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company » Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed. » Understand and comply with all regulatory, fair trading and competition rules and adhere to Health, Safety and Security responsibilities What you need to have, » Strong Spanish and Portuguese verbal and written communication skills (Native/ C2) » Advanced level of English (minimum C1) » Evidence of effective interpersonal, coaching, and leadership skills » Good organization/time management skills and problem-solving skills » Ability to assess agents’ professional, linguistic, technical and diagnostic skills, identify strengths/weaknesses and recommend solutions » A strong Microsoft user (Excel, PowerPoint, and Outlook) » Secure handling of IT systems » High passion for automotive topics and digital technologies » Ability to adhere to all organizational policies and procedures Education and experience. » Bachelor’s degree or directly related work experience » Previous relevant experience as team manager, especially in a Customer Service environment Specific Requirements (when necessary ) » Availability to travel » Out-of-hours support We work hard and reward harder. We are a growing company that values the diversity of our workforce and the knowledge of our people, focus on providing memorable experiences and new challenges. Are you ready to join? Begin your Sitel journey - Apply Today ! Competências:
|
|||||||||||||||||||||||||||
|