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Oferta: Advisor in Danish, Finnish, Norwegian, Swedish:Cross Border Talents
Descrição do emprego:Ofera de emprego: Advisor in Danish, Finnish, Norwegian, SwedishID:. 8527612 Data: . 08-12-2024 Empregador: . Cross Border Talents País da Emprego: . Portugal Distrito: . Lisboa Categoria(s): . Call-Center, Helpdesk e Telemarketing Intervalo salarial: . Informação exclusiva JobMatch Descrição da EmpresaCBT is a specialist recruitment consultancy with a global network of recruitment partners across Europa, Americas, Africa, Australia and Asia. We provide permanent recruitment solutions for the Engineering, ICT, Medical and Contact Centre sectors.Descrição do anúncio :We are hiring Danish, Finnish, Norwegian or Swedish Speakers for a worldwide known streaming service in Lisbon, Portugal.Your Role: » Respond and record consumer inquiries/questions raised through free phone lines for customers; » Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database; » Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy; » Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately; » Troubleshoot through the use of open questions, support documents, and system training; » Offer recommendations to common problems or frequently asked questions. Requirements: » Native/Fluent in Danish, Finnish, Norwegian or Swedish » Good level of English, C1; » Writing speed: 20 words per minute; » Active Listening; » Good Problem-Solving Skills; » Strong troubleshooting Skills. Competências:
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