Are you fluent in German?
Are you passionate about delivering exceptional customer experiences? Do you thrive in a dynamic and global environment?

Join our team to support a globally recognized name in the automotive industry, celebrated for its commitment to quality, innovation, and customer satisfaction.

As a Customer Support Agent, you’ll play a key role in ensuring a great relationship between the company and its users, meeting high standards for quality, efficiency, and customer journey enhancement.

responsabilidades chave

• Respond to customer inquiries via phone, chat, and email, representing the client with professionalism and enthusiasm.
  
• Utilize your knowledge of automotive and digital products to troubleshoot and resolve issues effectively.
  
• Maintain clear and accurate documentation of customer interactions, resolutions, and follow-ups in the CRM system.
  
• Collaborate with colleagues to enhance the overall customer experience.
  
• Stay updated on the client’s latest offers, policies, and services to provide customers with accurate and timely information.
  
• Exhibit warmth and enthusiasm in every customer interaction.
  
  

  competências

  
  
  • Fluency in German and proficiency in English, both written and spoken.
    
  • Previous experience in a call center environment (preferred).
    
  • High school diploma or equivalent; higher education degree is a plus.
    
  • Knowledge of technical troubleshooting methods (a bonus).
    
    

    principais benefícios

    What We Offer:
    

    
    
    • Direct contract with the client (6 month contract).
      
    • Monday to Sunday - 24/7 (Rotative Shifts)
      
    • Days Off - 2 rotative days
      
    • Base Salary: €1055/month.
      
    • Complexity bonus: €55/month
      
    • Meal Allowance: €7.63 per day worked.
      
      
      

      
      

      If you are passionate about providing exceptional service and ready to make a difference in the automotive industry, we’d love to hear from you!
      

      and drive your career forward with us!
      

      
      

      Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
      

      If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.