We're on the hunt for a Dutch-speaking Customer Support Agent to join our client, a leading financial technology company specializing in online payment services.

If you're passionate about providing top-notch support and thrive in a dynamic environment, this work-from-home opportunity is for you!

responsabilidades chave

As a Customer Support Agent, you'll be responsible for:

• Delivering exceptional support to Dutch-speaking customers through phone, chat, and email.
  
• Accurately documenting all customer interactions, resolutions, and necessary follow-ups within the CRM system.
  
• Applying your knowledge of digital wallet products to efficiently troubleshoot issues and resolve customer concerns.
  
  

  competências

  Requirements:
  

  
  
  • Fluency in Dutch (written and spoken) is essential.
    
  • 1 year of experience working in a fast-paced, team-based retail, hospitality, or customer service environment (preferred).
    
  • Experience in an internet company, the financial services industry, or as a transaction processor (preferred).
    
  • Strong attention to detail and excellent organizational skills.
    
  • Strong working knowledge of PC-based internet and software applications.
    
    

    principais benefícios

    What We Offer:
    

    
    
    • Base Salary: €1100
      
    • Meal Allowance: €7.63 per working day
      
    • Complexity Bonus: 80€/month;
      
    • Work Schedule: Monday to Friday, 08:00 to 17:00 WEST.
      
    • Days Off: Saturday and Sunday.
      
    • Work Location: Work from home.
      
      

      Randstad's mission is to become the most equitable and specialised talent company in the world, so we reiterate that we welcome people with a wide range of skills and experience. We are committed to ensuring that our recruitment and hiring process meets the needs of all people.
      

      If you need to make any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.