What you can expect

Would you like to represent Customer Service for Gaming? Be the first point of contact for a gaming industry community.

Our Client

With a worldwide presence, our client is one of the most prestigious brands in the gaming industry. This company works vigorously to provide their consumers a broad range products, having an impeccable track record of good customer relations and an extensive market experience.

What you'll do

• Provide customer inquiries with timely and accurate responses and first contact resolutions;
• Take personal ownership of customer requests and maintain accountability for follow-through;
• Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys;
• Handle customer contacts that require core and advanced skills;
• Maintain our partner’s internal information and customer/account information secure and confidential;
• Consistently implement management mentoring to reach departmental goals.

What you'll need

• Fluent written and verbal communication skills in German (C2);
• Good knowledge of English (minimum B2);
• High school diploma (or equivalent);
• Player and support oriented attitude, with a knack for helping others;
• Passion for video games and mobile applications;
• Experience in telephone customer service/call center environment (preferred);
• Agile in computer skills from the user’s perspective;
• Excellent communication and interpersonal skills and team spirit;
• Able to handle confidential and/or highly sensitive information.

Benefits

• Health Insurance from the moment you join our team;
• Relocation assistance – TP Housing + initial and annual flights;
• Guaranteed meal allowance included on top of your base salary;
• Enjoy daily free healthy meals in our cafeterias, including soup, bread, salads and fruit;
• Access Portuguese language courses, sport activities and social events;
• Grow with us through our initial and continuous training and personal development;
• Easy public transport access to our offices.