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Oferta: German Customer Service - LISBON/ PORTO:Betting ConnectionsDescrição do emprego:Anúncio de emprego: German Customer Service - LISBON/ PORTOID:. 8505366 Data: . 27-12-2024 Empregador: . Betting Connections País da Emprego: . Portugal Distrito: . Lisboa Categoria(s): . Call-Center, Helpdesk e Telemarketing Intervalo salarial: . Informação exclusiva JobMatch Descrição da EmpresaWith more than 32 professionals, Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry.We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment! We operate throughout most European countries and all of the iGaming hubs across the globe, currently providing support for the industry’s leading operators and suppliers! We are 100% committed to making that perfect match between employers and jobseekers across all functions within the industry. Descrição do anúncio :German speaking Customer Service AgentLisbon/ Porto, Portugal Our client in sunny Lisbon is looking for a German speaking Customer Service Agent. Please find below the main duties and requirements: Responsibilities: Establish an efficient, courteous and personalized contact with customers by phone, in German. Be autonomous, do not hesitate to improve your own learning to ensure you have enough knowledge and mastery of software to excel in the role. Being multitasking and adapting to a very dynamic environment. Continuously looking for ways to provide an effective solution for Customer’s needs while improving the team’s and your own performance. Respect established processes, service level agreements with clients in terms of quality by achieving and excelling individual and team goals. Establish and maintain effective collaboration with client’s partners. Be able to maintain a constructive state of mind even in difficult situations. Requirements: Fluency in written and spoken German and English. Customer orientation - Know how to identify the client's needs in a precise and direct way so as to respond passionately to customer requests. The fact that Customer satisfaction is paramount. Empathy - Know how to put yourself in the client's shoes and reassure them about their expectations. Expertise - Genuine interest and passion for IT, the Internet tool, telecom and the field of tourism. Teamwork - Passion for teamwork. Planning & Organization - Ability to be multitasking to achieve goals personal and team ones Communication - Excellent verbal and written communication. Resistance and Autonomy - Demonstrate adaptability to the working environment and autonomy. Problem solving - Demonstrate an excellent ability to solve problems with an emphasis on customer satisfaction. Being results-oriented - Demonstrate ability to meet deadlines and meet and exceed objectives. Availability - Flexibility - Work in rotary schedule. Desired criteria: Experience in customer service in telephone or face-to-face, in the field of tourism, where you have had to build a relationship with customers. You are passionate, You have excellent oral and written communication skills, You want to deliver excellent customer service, You pay attention to detail, You are creative, You can work in a work environment with short delays and high volume. Your speaRH(gestão de recursos humanos)ead can be summed up as a master word: to satisfy the customer by all possible means (You are totally dedicated to a customer satisfaction). Competências:
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