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Anúncio de emprego: German and Italian Customer Support Agent:Betting ConnectionsDescrição do emprego:Anúncio de emprego: German and Italian Customer Support AgentID:. 8572018 Data: . 29-12-2024 Empregador: . Betting Connections País da Emprego: . Portugal Distrito: . Todo o País Categoria(s): . Call-Center, Helpdesk e Telemarketing Intervalo salarial: . Informação exclusiva JobMatch Descrição da EmpresaWith more than 32 professionals, Betting Connections Recruitment Solutions is Malta’s largest iGaming recruitment specialist. Our team of highly skilled recruitment and career consultants are dedicated to providing the best and most personalised service in the industry.We pride ourselves on our ability to fully understand the needs of both our clients and candidates alike, which we achieve through developing long term relationships and our extensive knowledge of both the iGaming industry and recruitment! We operate throughout most European countries and all of the iGaming hubs across the globe, currently providing support for the industry’s leading operators and suppliers! We are 100% committed to making that perfect match between employers and jobseekers across all functions within the industry. Descrição do anúncio :Our client is looking for a German & Italian speaking Customer Support Agent to join their team based in Malta. The client is looking for a candidate, who has experience within customer service, is keen to go the extra mile and passionate to resolve customers queries.Responsibilities: Handle customer queries via email, live chat and phone promptly Handle KYC documents Interact with various departments to resolve customer issues Read, analyse, and interpret customers feedback and reply with clear, concise, and helpful information Add / amend transactions in customer accounts, when necessary or instructed Help with translations and ad hoc tasks Follow up on pending cases to ensure they are resolved with the highest level of quality Acknowledge and resolve customer complaints Take care of VIP players Work closely with the Head of Italy Requirements: Minimum 1 years' experience in a similar customer service role Fluency in both Italian and German language is required You are a strong team player, who enjoys a collaborative environment You are self-driven, flexible, and eager to exceed expectations Competências:
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