Customer Service Representative Diabetes Medical Devices (Italian Market)

Porto, Portugal | Full-Time | Start Date: 10/Nov/25

Are you passionate about healthcare innovation and eager to make a difference in patients lives? Join our international team in Porto as a Customer Service Representative for Diabetes Medical Devices, where your role goes beyond customer supportyoull be helping patients and healthcare professionals with life-changing solutions.

What Youll Do

As part of our dynamic customer support team, you will:

• Provide outstanding customer service in Italian (C2), with support in English (C1) when required.
• Handle inquiries, incidents, and doubts regarding diabetes medical devices via phone, email, and chat.
• Assist patients, caregivers, and healthcare professionals with empathy and accuracy.
• Guide customers through troubleshooting and product usage while ensuring compliance with quality standards.
• Work in close collaboration with your Team Leader to ensure operational excellence.

Day Shift Team Monday to Sunday, 07:00 to 22:00 (rotative shifts)

2 days off weekly (rotative, provided 1 month in advance).

Compensation & Benefits

We value your commitment and reward it generously:

• Base Salary: 1,000 gross/month (14 months).
• Performance Bonus: 300 gross/month (11 months).
• Meal Allowance: 7.63 net per working day.
• Relocation Package: Flight reimbursement up to 400 (after 6 months).
• Accommodation: Private room in a company-arranged apartment for only 280/month (for 12 months).

• Fluency in Italian (C2) essential.
• Advanced English (C1) for internal communication and training.
• Excellent communication, empathy, and problem-solving skills.
• Ability to work in rotative shifts and thrive in a multicultural environment.
• Prior experience in customer service or healthcare is a plus (training provided).

• Be part of a project that directly impacts patients health and well-being.
• Thrive in a supportive, international work culture with career growth opportunities.
• Enjoy a smooth relocation to sunny Porto with our comprehensive package.
• Receive transparent and timely recognition for your performance.

We value your timeour process is fast and candidate-focused:

Submit your application

Eligibility check

First interview call

Online assessment

Interview with Recruitment Team

Optional Client Interview

Job Offer

Welcome aboard!