We are looking for a tech-savvy, empathetic, and solution-oriented Technical Customer Support Specialist to join our clients' international team in the telecommunications sector.

If you are a German speaker, who loves solving puzzles, explaining tech in simple terms, and making customers smile, you’ll fit right in!

responsabilidades chave

• Provide specialized and personalized technical support to customers, ensuring effective and timely problem resolution.
  
• Identify, diagnose, and solve technical issues related to telecommunications services.
  
• Manage customer relationships, ensuring maximum satisfaction.
  
• Integrate a culture of continuous improvement and participate in innovative training programs.
  
  

  competências

  
  
  • Native or Advanced Fluency in German (Mandatory).
    
  • Interest and/or previous experience in fiber optics, networks, and technical troubleshooting (valued).
    
  • Strong affinity for technology, with good IT and systems knowledge.
    
  • Excellent communication skills and customer orientation.
    
  • Previous experience in customer support (prefered).
    
    

    principais benefícios

    
    

    
    
    • Base Salary: €1,338 gross/month.
      
    • Variable Compensation Package: Monthly bonuses up to €500 and attractive quarterly performance bonuses.
      
    • Meal Allowance: €7.91/day.
      
    • Transportation Allowance: €20/month.
      
    • Health Insurance.
      
    • Hybrid model of work: Three days at the office (after the initial 6 months, which are in-person).
      
    • Schedule: 8 rotating hours daily, Monday to Saturday, between 7 am and 8:00 pm.
      
    • Days Off: Sunday and one rotating day.
      
    • Location: Lisbon or Porto
      
      

      and start building your future with us!
      

      
      

      Randstad's mission is to become the most equitable and specialized talent company in the world. Therefore, we reiterate that we welcome people with a wide range of skills and experiences. We are committed to ensuring that our recruitment and hiring process meets the needs of everyone.
      

      If you require any adjustments to make your application or interview more comfortable, please don't hesitate to let our recruitment consultants know.