At Manpower, we don’t just offer jobs — we offer opportunities to grow. As a global leader in workforce solutions, we partner with some of the world’s most respected brands. Join a multicultural and dynamic team where people come first, and every day brings a new challenge.

Your Mission

As an Italian Customer Service & Sales Advisor, you’ll support customers throughout the post-purchase process and play a key role in driving product and accessory sales. Whether resolving issues or recommending the right solution, you’ll be at the heart of delivering an excellent customer experience.

What You’ll Do:

• Assist customers in Italian with delivery issues, returns, billing concerns, and product support.
• Resolve cases involving delayed shipments, damaged items, payment problems, and incorrect charges.
• Sell our client’s products and accessories by matching customer needs with the right solutions.
• Proactively guide customers through their buying journey with clarity and confidence.
• Promote and sell add-ons such as chargers, cases, and cables as essential complements.
• Listen actively to identify sales opportunities and handle objections with professionalism.
• Close sales by making tailored recommendations that add value and feel natural.
• Stay up to date on our client’s products, technology, and offerings to provide expert advice.
• Collaborate with your team to meet individual and collective performance goals.
• Turn each interaction into a positive customer experience that builds trust and loyalty.

Who You Are:

• Fluent in Italian (mandatory) and able to communicate well in English (minimum B2).
• A skilled communicator with strong sales instincts and a customer-first mindset.
• Naturally empathetic, persuasive, and solution-oriented.
• Organized, resilient, and capable of thriving in a fast-paced environment.
• Available to work rotating shifts Monday to Saturday, between 8:00 a.m. and 7:00 p.m. (8 hours/day)
• Have access to fiber internet with wired connection suitable for remote work.
• Hold European citizenship or a valid residence/work permit in Portugal.
• Completed 12th grade (high school diploma) or equivalent.

What We Offer:

• Specialized training and continuous development.
• Employment contract with a competitive salary.
• Meal allowance.
• Performance bonuses.
• A dynamic and friendly work environment.
• Long-term job stability and real opportunities for career progression.
• Fun and engaging company initiatives to keep you motivated.

Location: Portugal | Full Remote

Ready to turn challenges into great experiences?

Apply now and join our team!