Our client, a leading international player in the Healthcare and Oral Care sector, is undergoing a major strategic transformation in Portugal. After a decade of operating successfully through local distributors, the company is pivoting to a direct-to-market model and building its local structure entirely from scratch.

Our client is hiring a Comercial Backoffice in Portugal to provide operational and administrative support to the oral hygiene product sales team, ensuring efficient order processing, customer satisfaction, and seamless coordination between the sales, logistics, and finance departments.

responsabilidades chave

• Provide daily back-office and customer service support to the Sales Team, acting as a key point of contact for customers regarding orders, deliveries, and documentation:
  
• Review, enter and process customer orders in SAP, ensuring accuracy and compliance with internal procedures. Make necessary adjustments to optimize picking costs when applicable:
  
• Monitor and follow up on order status, deliveries and potential delays, coordinating with internal departments to ensure timely and accurate fulfillment in line with agreed conditions and regulations:
  
• Manage invoicing processes, including invoice review and coordination with finance;
  
• Follow up on payments, outstanding balances and customer queries related to billing;
  
• Handle customer incidents and claims, providing timely solutions and coordinating with internal departments;
  
• Maintain accurate and updated customer and order records in SAP and CRM systems;
  
• Support any other customer-related or administrative tasks required to ensure service excellence;
  
• Act as a key point of contact for Sales Team and customers regarding orders, deliveries and documentation;
  
• Analyze and propose process improvements to reduce lead time from order entry to dispatch;
  
• Collaborate with Sales Managers and International Controlling in preparing the annual sales budget and reviewing MYE;
  
• Lead, together with the Planning Department, monthly order follow-up meetings based on sales representatives planning.
  Perform administrative tasks such as:
  
• Sending samples to distributors or potential clients, coordinating logistics and shipments;
  
• Registering new customers in SAP;
  
• Managing requests received through the corporate website;
  
• Processing and controlling invoice payments (including creating purchase requests in SAP);
  
• Ensure compliance with the Company’s Code of Ethics, policies, procedures, and applicable regulations;
  
• Carry out additional tasks as requested by the manager, either occasionally or permanently, due to organizational or system changes.
  
  

  competências

  
  
  • Superior Grade in International Trade / Commercial Management and Marketing;
    
  • English level: B2:
    
  • Advanced level in Microsoft Office (Word, Excel, PowerPoint);
    
  • Knowledge of SAP, modules SD, MM, and FI;
    
  • Native Portuguese
    
  • Previous experience in Back Office, Customer Service or Sales Administration roles;
    
  • Experience working with SAP is required;
    
  • Strong organizational skills and attention to detail;
    
  • Customer-oriented mindset with problem-solving abilities;
    
  • Ability to work cross-functionally with sales, logistics and finance teams.
    
    

    principais benefícios

    
    
    • Opportunity to represent a market-leading oral care brand;
      
    • Dynamic role with high field exposure and professional development;
      
    • Competitive salary package with incentives and company tools.
      
      

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